FAQ

ORDERING

Placing an Order

Placing an order with Guyker is easy. You can make your purchase on guykermusic.com to place an order with a member of our customer care team. Please note that orders cannot be modified after they are successfully submitted.

Finding Items

Either enter the product number or keywords for the item that you are interested in purchasing into the search box by clicking the magnifying glass on the top right of the page, next to the shopping cart, or simply browse through our categories and use refinements under the “Filter” tab to narrow the results down to products that fit your needs. Click on the image of the item you would like to learn more about to get to the product detail page. Here you will find additional imagery, product description, available colors and sizes, customer ratings, and reviews.

Adding Items to Your Shopping Cart

When you are ready to make your purchase simply select size and color (if applicable) and click the “add to cart” button. If you would like to continue shopping, just select any of the category tabs at the top of the site or on the Guyker logo to get back to the home page.

Checking Out

You can access your shopping cart simply by clicking on the cart link at the top right of the site. Review the items in your cart to make sure they are correct and make any changes necessary. You can update quantities and remove items from your shopping cart here. When you are satisfied with your selection, click the “checkout” button.

Secure Online Shopping

Our website is secure and encrypted to protect any information you enter while ordering. We use the latest security measures to ensure your information is protected.

Enter a Shipping Address

Provide the address to where you would like us to ship your order. If the billing address differs from your shipping address, please uncheck the box that states “use this address for billing” below the address fields. For shipping to U.S. Territories please contact us at contact@guykermusic.com for details. 

Choose Your Shipping Method

Select the appropriate shipping method for how quickly you would like to receive your order. We default use China Post. If you have any other needs, please contact us by email at contact@guykermusic.com.

Provide Payment Method

We accept credit card, PayPal, etc, as the payment methods.

Review and Submit Your Order

Please double check that the shipping and billing addresses are correct, double check the items and quantities on the order, then hit the green Complete Order button. When the order is successfully submitted a confirmation email will be sent to you and the order information will be displayed on the screen.

Sales Tax

There is no sales tax on our site.

Order Status

If you are a registered user, you can check your order status any time by clicking the "My Account" link at the top of the site. You will also receive an order confirmation email within minutes of submitting an order and a ship confirmation email with a tracking number when the order is processed and shipped.

Gift Packaging

We do not offer gift wrapping and packaging options at this time.

 

SHIPPING

Order Ship Time

In-stock items typically ship within 2-3 business days of order placement. If an item ships directly from the manufacturer, its extended lead time will be stated in the product description.

Order Delivery Time

It will take about 8-15 days to arrive by China post.

Oversized Shipping Charges

Because some large items are bulky and heavy, our cost to ship them is higher than for other items. A surcharge is added to these items and will be noted on the product page as well during the checkout process. This charge is in addition to regular delivery fees.

 

RETURNS

Guyker wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item within 30 days of your purchase.

Learn more about the Return Process. 

 

EMAILS & CATALOGS

Email

To unsubscribe from our email list or to request fewer emails, please click the unsubscribe link at the bottom of an email you received from us.
To update the email address that we have on file for you, please log in to your guykermusic.com account and update your email address in “My Information”. Contact contact@guykermusic.com with any questions.